Case Study

Background

Our client was eager to move back home to San Antonio’s tri-cities area, but she faced unique challenges—she was hearing impaired and unable to communicate over the phone. Additionally, she was purchasing the property sight unseen from out of state. Her sister, a trusted advisor, referred her to us and became her eyes and ears throughout the home search.

The Challenges

Remote purchase: The buyer couldn’t physically visit properties during the search process.
Communication barriers: She relied entirely on text messages, emails, videos, and FaceTime to assess properties and make decisions.
Sister’s involvement: We needed to ensure her sister felt confident in the purchase.
New build negotiations: The builder needed to complete custom modifications, but some wouldn’t be finished before closing.
Tight timeline: Our client wanted to close as quickly as possible.

The Solution

We tailored our approach to create a fully accommodating and seamless buying experience:

Virtual Tours & Communication: We provided detailed video walkthroughs, FaceTimed from each property, and sent comprehensive reports to help our client visualize and compare her options.
Guiding the Sister: We worked closely with her sister, keeping her involved in every step, ensuring she felt confident in helping with the decision.
Inspection & Repairs: After selecting her home, we guided her through the inspection process, negotiated necessary repairs, and coordinated a blue tape walk-through with the builder.
Builder Coordination: Our team worked directly with the builder to ensure additional modifications were included to meet her needs.
Final Visit & Closing: The week of closing, our client flew in to see the property in person for the first time, giving her a final opportunity to ensure everything was as expected.
Creative Closing Solution: Since not all modifications were completed before closing, we structured an escrow agreement with the title company—holding additional proceeds from the sale to be released to the seller only after the work was finalized.

The Results

The entire transaction was handled remotely until the week of closing, allowing our client to confirm her decision in person.
Custom modifications were secured, even after closing.
The title company-managed escrow funds ensured our client’s interests were protected.
Our client was thrilled with her new home and how smoothly everything went, despite buying from a distance.

Summary

This case highlights the power of personalized service and adaptability in real estate. At Park Properties Group, we are committed to creating a welcoming, accommodating experience for all our clients—regardless of the challenges. By combining technology, clear communication, and creative problem-solving, we ensured our buyer had an stress-free and successful home purchase, ending with a smooth closing and a happy return home.